Support
When buying a house with us we want the process to be as easy as possible, even after completion. That’s why are our team is on hand to support you throughout your home buying journey.
Warranty
Moving into your new home is always exciting; our aim is to make it as seamless as possible. With your warranties in place, you can settle into your new home with confidence.
YOUR WARRANTY WITH QUALIS
Emergency
We hope your new home experience remains smooth, without any emergencies. However, if an unexpected situation arises, it’s essential to be prepared and know what steps to take.
EMERGENCIES
Looking after your new home
When moving into any home, there is always lots to learn about how best to look after and maintain it. That’s why we have put together these handy pointers to provide you with some useful tips and advice about how to ‘run-in’ and live in your new Qualis home, together with some more general information.
LOOKING AFTER YOUR NEW HOMEHow Qualis Will Support You
Follow-up Courtesy Appointments
Just a few weeks after your completion, we’ll arrange a follow-up courtesy appointment. You can choose whether you’d like to chat in person at your home, connect online, or have a telephone conversation.
During the appointment, we will, if applicable, go over any items you’ve previously mentioned, making sure these have been resolved to your satisfaction, or confirming the time frame for any outstanding work.
We’ll also discuss any additional matters or questions you may have and, where required, agree on a remediation plan during the meeting or within an agreed time frame.
If we’re unable to provide a solution during the meeting, we’ll arrange a follow-up visit to investigate.
Download our consumer code brochure
Customer Feedback Surveys
After this second courtesy appointment, you’ll receive a survey that lets you share your thoughts on the service you’ve received from the point of sale through to your aftersales journey.
Taking a moment to complete and return this form means a lot to us, as your feedback guides our ongoing efforts to enhance and refine our service
Continuous Support
We understand that queries often arise once you’ve started living in your brand-new home. That’s why our aftersales service team are on hand to help.
Thanks to our meticulous quality checks, the instances of post completion issues are kept to a minimum. Any that do arise can be discussed during your courtesy visits or at any point within your 2-year warranty period.
Any issue or concern you report will be documented in your personal plot file, guaranteeing we have a record for future reference. This can be shared with relevant members of our team as needed.
Speak to a Member of the Qualis Team