Customer Support
At Qualis Homes we strive to provide all our customers with the support they need at each stage of their Customer Journey.
Your Warranty
Moving into your new home is always exciting; our aim is to make it as seamless as possible. With your warranties in place, you can settle into your new home with confidence.
FIND OUT MORE
What is an Emergency?
We hope your new home experience remains smooth, without any emergencies. However, if an unexpected situation arises, it’s essential to be prepared and know what steps to take.
FIND OUT MORE
Looking after your new home
When moving into any home, there is always lots to learn about how best to look after and maintain it. That’s why we have put together some handy pointers.
FIND OUT MOREHow Qualis Will Support You
Follow-up Courtesy Appointments
Just a few weeks after your completion, we’ll arrange a follow-up courtesy appointment. You can choose whether you’d like to chat in person at your home, connect online, or have a telephone conversation.
During the appointment, we will, if applicable, go over any items you’ve previously mentioned, making sure these have been resolved to your satisfaction, or confirming the time frame for any outstanding work.
We’ll also discuss any additional matters or questions you may have and, where required, agree on a remediation plan during the meeting or within an agreed time frame.
If we’re unable to provide a solution during the meeting, we’ll arrange a follow-up visit to investigate.
Download our consumer code brochure
Customer Feedback Surveys
After this second courtesy appointment, you’ll receive a survey that lets you share your thoughts on the service you’ve received from the point of sale through to your aftersales journey.
Taking a moment to complete and return this form means a lot to us, as your feedback guides our ongoing efforts to enhance and refine our service
Continuous Support
We understand that queries often arise once you’ve started living in your brand-new home. That’s why our aftersales service team are on hand to help.
Thanks to our meticulous quality checks, the instances of post completion issues are kept to a minimum. Any that do arise can be discussed during your courtesy visits or at any point within your 2-year warranty period.
Any issue or concern you report will be documented in your personal plot file, guaranteeing we have a record for future reference. This can be shared with relevant members of our team as needed.
Speak to a Member of the Qualis Team