Customer Support
At Qualis Homes we strive to provide all our customers with the support they need at each stage of their Customer Journey.
Your Warranty
Moving into your new home is always exciting; our aim is to make it as seamless as possible. With your warranties in place, you can settle into your new home with confidence.
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What is an Emergency?
We hope your new home experience remains smooth, without any emergencies. However, if an unexpected situation arises, it’s essential to be prepared and know what steps to take.
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Looking after your new home
When moving into any home, there is always lots to learn about how best to look after and maintain it. That’s why we have put together some handy pointers.
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Settling in…
Shortly after your completion, a member of our team will call you to see how you are settling into your new home. This first conversation is to ensure everything is meeting your expectations and to lend a hand with any questions you may have. If there are any specific points you’d like to discuss or bring to our attention, we encourage you to do so during this call.
Getting comfortable…
Just a few weeks after your completion, we’ll arrange a follow-up courtesy appointment. During this appointment, we will go over any items you previously mentioned and discuss any additional matters or questions you may have.
Living in you new home
We understand that queries often arise once you’ve started living in your brand-new home. That’s why our aftersales team are on hand to help.
Thanks to our meticulous quality checks, the instances of post completion issues are kept to a minimum. Any that do arise can be discussed during your courtesy visits or at any point within your 2-year warranty period.
We recommend that all our customers take a moment to familiarise themselves with the details of our 2-year Qualis warranty. For a better understanding of what’s covered and what’s not, as well as your responsibilities as a homeowner.
Your appliances are covered by individual manufacturers’ warranties. It is essential you register these on completion. If you encounter any issues with your appliances, please reach out directly to the manufacturer.
Your Warrenty
Contacting the aftersales team
Our aftersales team are available Monday to Friday 9am – 5pm.
For emergency assistance, outside these hours please visit ‘What is an Emergency‘
We strive to investigate all queries promptly, keeping you informed throughout the process. Our team is committed to treating customers with professionalism and respect; in return, we kindly request the same. Any abusive, threatening, inappropriate language or behaviour towards our team members will not be tolerated.
For further details about our Aftersales services, please refer to your Customer Manual
Speak to a Member of the Qualis Team