Emergency
We hope your new home experience remains smooth, without any emergencies. However, if an unexpected situation arises, it’s essential to be prepared and know what steps to take.
Speak to the team
We’re here to assist you with various emergencies, including:
Complete loss of power
If you find yourself with no power, please check your mains trip switch. If it does not need resetting and you still have no power, we recommend contacting your provider to check if they have turned off the power or if there is a local issue.
In an electrical emergency or power outage, please call 105 to be connected to your local network operator.
Loss of heating or hot water
If you find yourself with a complete failure of the heating and/or hot water system, please first check the electrical supply to each component, including the fuse to sockets or spurs. You should also check each of your thermostats and timers.
Water leaks or uncontrollable flooding that cannot be contained
Before anything else, to limit damage, isolate the water supply in your property by locating the main stopcock and turning it to the closed position.
Blocked drains
If you have a blockage that is causing the toilets to back up, flooding internally or externally, in a location which risks entering the home. To limit damage, avoid flushing or any activity that adds water to the system.
Security concerns
If there are any faults to low level windows, external doors or door locks leaving your property unsecure, or where the door is the only entrance/exit point.
Issues with smoke alarms and other similar safety devices
Please check if the batteries are causing the problem.
Significant structural movement
Any obvious movement which could have structural impact. Please note, your warranty does not cover storm damage.
Gas safety concerns
If you smell gas, suspect a gas or carbon monoxide leak, or have any concerns about gas safety, please call the Emergency Gas Service hotline immediately on 0800 111 999.
Total loss of water
We recommend contacting your water provider to check if they have turned off the supply or if there is a local issue.
Any potential health and safety risk to visitors or residents at the property or the development
Whatever the issue, if in any doubt regarding any threat to the health and safety of any individual, please contact the emergency services or us immediately.