Looking After Your New Home

Download our handy user guide here or refer to your Customer Manual

Depending on the type of home you live in, some of the areas covered may not be needed. For example, you may not have a driveway or garden, so just select what’s helpful for you.

Your health and safety are always our priority. Certain types of maintenance or repair may require specialist knowledge and training. In such instances, these works should always be carried out by a competent, accredited trade professional. For other items, which you may feel equipped and able to carry out, always be sure to wear appropriate safety clothing for the job in hand.

In all instances, including where maintenance to fixed or freestanding appliances and equipment is deemed necessary, the manufacturer’s maintenance and repair instructions take precedence over this document.

You can download our consumer code brochure and refer to pages 34-55 for a full guide on how to look after your new home.

Download our consumer code brochure

Changes to your home

If you decide, at any time, to make changes to your new home, it is important to remember:

• Any changes you wish to make must abide by your contractual agreement with Qualis, often known as the covenant.
• Should you wish to add an extension or make any additions/alterations to your home, always check the local authority planning regulations, as the work may be subject to planning permission or permitted development rights.
• Any changes you do make will not be covered by your Qualis warranty or the Build-Zone 10-year warranty and may also adversely affect all or part of your warranty cover. Please check with us before you proceed with any planned works.
• Generally, for any changes you wish to make, if you’re at all unsure, please contact us and we will be happy to advise you.

Always seek advice from a suitably trained and qualified professional in advance of any works.