Your Warranty

Moving into your new home is always exciting; our aim is to make it as seamless as possible. With your warranties in place, you can settle into your new home with confidence.

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Understanding your cover

Qualis Homes Warranty

Provides coverage for two years from your legal completion date.
Covers against physical damage or defects stemming from faulty materials or workmanship. Exclusions apply.
Cover period start date based on practical completion of the property.

Build-Zone Warranty

Independent provider, safeguards you during the third to tenth years.
Offers protection against physical damage arising from structural defects.
For more information you can visit Build-Zone. Exclusions and excess apply.

Appliances and Other Items

The appliances in your home, not just those found in your kitchen, come with their own individual manufacturer’s warranty. It’s essential that you register these warranties directly with each manufacturer.
Other items may also benefit from their own warranties. It is important you register each of these to ensure you are covered.

Your home cover will not be affected if you decide to sell or let your home within the warranty period. If you sell, your warranty will pass on to the new owners. In this instance, please make them aware of what is covered and how they should contact us to provide their details.

Certain situations will not be covered by your warranty

To help, we have provided some examples below:

Cosmetic defects

Visible marks or scuffs, dents, chips or scratches, not reported within 48 hours of legal completion. Aspects like decoration, kitchen units, appliances, sinks, worktops, sanitaryware, brassware, tiling, flooring, radiators, glass, window frames, doors, woodwork – essentially anything susceptible to pre-move-in damage.

Misuse

Any damage due to neglect or misuse, including accidental and improper property maintenance.

Other warranties or insurances

This includes items covered by separate manufacturers’ warranties, like appliances, or those which are covered by household insurance.

Unmaintained fixtures and fittings

Any fixtures and fittings, including appliances and other equipment, not serviced and maintained as per the manufacturers’ instructions, by an appropriately trained professional.

Fire/smoke damage

Damage resulting from fire or smoke.

Seasonal/weather damage

Issues or damage caused by seasonal changes or weather conditions; high winds, storms, heat, cold, snow, floods, etc.

General wear and tear

Damage caused through the natural use of items, such as door handles and hinges.

Standing water

Damage from water located more than 3 metres from your home.

Electrical

Damage not reported within 48 hours of legal completion and any replacement light bulbs and fuses.

Pest control

Any pest infestations that arise.

Leaving your home unoccupied

If you plan to have an extended holiday or leave your home unoccupied for a long period.

Compensation

When arranging remedial works, we take reasonable measures to minimise any disruption. We do not pay compensation for any inconvenience, loss or discomfort caused by such works.

Keep in mind:

Alterations/extensions may impact your warranty.
Contact us before making any changes.

Any works you undertake to your home, or the introduction of any new equipment, appliances or materials, will not be covered and could also affect you warranty.

Some settling time is normal for your new home. Natural shrinkage and condensation aren’t covered under your warranty.

We cannot protect you against every eventuality that may occur in your home. You are asked and obliged to carry out maintenance on your home to keep it in good condition. Details of things you can do to help with this can be found in the Looking After Your New Home section of this manual.

Limitations and conditions apply, your warranty does not affect your statutory rights.