Your Warranty With Qualis

Moving into your new home is always exciting; our aim is to make it as seamless as possible. With your warranties in place, you can settle into your new home with confidence.

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All You Need to Know About Your Warranties

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Qualis Homes Warranty

  • Provides coverage for two years from your legal completion date.
  • Covers against physical damage or defects stemming from faulty materials or workmanship. Exclusions apply.

Build-Zone Warranty

  • Independent provider, safeguards you during the third to tenth years.
  • Offers protection against physical damage arising from structural defects.
  • For more information you can visit Build-Zone.

Appliances and Other Items

  • The appliances in your home, not just those found in your kitchen, come with their own individual manufacturer’s warranty. It’s essential that you register these warranties directly with each manufacturer.
  • Other items may also benefit from their own warranties. It is important you register each of these to ensure you are covered.

Understanding Your Cover

Certain situations will not be covered by your warranty.
To help, we have provided some examples below.

Cosmetic defects
Visible marks or scuffs, dents, chips or scratches, not reported within 48 hours of legal completion. Aspects like decoration, kitchen units, appliances, sinks, worktops, sanitaryware, brassware, tiling, flooring, radiators, glass, window frames, doors, woodwork – essentially anything susceptible to pre-move-in damage.

Misuse
Any damage due to neglect or misuse, including accidental and improper property maintenance.

Other warranties or insurances
This includes items covered by separate manufacturers’ warranties, like appliances, or those which are covered by household insurance.

Unmaintained fixtures and fittings
Any fixtures and fittings, including appliances and other equipment, not serviced and maintained as per the manufacturers’ instructions, by an appropriately trained professional.

Pest control
Any pest infestations that arise.

 Fire/smoke damage
Damage resulting from fire or smoke.

Seasonal/weather damage
Issues or damage caused by seasonal changes or weather conditions; high winds, storms, heat, cold, snow, floods, etc.

General wear and tear
Damage caused through the natural use of items, such as door handles and hinges.

Standing water
Damage from water located more than 3 metres from your home.

Electrical
Damage not reported within 48 hours of legal completion and any replacement light bulbs and fuses.

Leaving your home unoccupied
If you plan to have an extended holiday or leave your home unoccupied for a long period.
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